Support & Contact

How do I send a fax?

Log into your account, upload your document, enter the recipient's fax number, and click send. Make sure you have enough credits available.

What if my fax fails?

Check the fax history for the failure reason. Common issues: invalid fax number, carrier network issues, or file format. Note: If carrier charges were incurred, they cannot be refunded.

Can I cancel my subscription?

Yes, you can cancel anytime with no penalties or additional charges:

1. Go to efaxing.mbee.in and sign in with the Google account you subscribed with.
2. On the home page, under Your Plan, click Manage or cancel subscription.
3. On the secure Stripe page that opens, click Cancel subscription and confirm.

Your plan stays active until the end of the current billing period, and you won't be charged again. The same page lets you update your card or download invoices. If you can't sign in or don't see the option, email us at [email protected] from the email address you used to pay and we'll cancel it for you.

Do my credits expire?

No! Unused credits carry over indefinitely and never expire.

How do I get support?

Email us at [email protected]. We respond within 24 hours.